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# Preventing Service Interruptions


### Payment Warning System

Galaxy has a proactive notification system to help prevent unexpected service disruptions:

* When payment issues occur, an immediate notification is sent to your account email
* Multiple warning notifications may be sent for unresolved payment problems
* All notifications include steps to resolve the issue quickly

### Account Suspension Policy

To protect both parties, Galaxy may temporarily suspend accounts with persistent payment issues:

* Suspension occurs only after multiple warning notifications
* During suspension, you cannot deploy, start, or run containers
* Full functionality is restored immediately upon successful payment
* This policy prevents accumulation of unpaid charges for services already rendered

### Common Payment Issues

Most payment problems can be quickly resolved and typically involve:
| Issue | Solution |
| ---- |
| Expired credit card | Update payment information in your account settings |
| Declined transaction | Contact your bank to authorize Galaxy charges |
| Fraud protection blocks | Pre-approve recurring Galaxy payments with your bank |
| Insufficient funds |   |
 Ensure adequate funds or switch to an alternative payment method
 |
### Resolving Payment Problems

If you've updated your payment information or resolved issues with your bank:

1. Visit your Galaxy account settings to update payment information
2. For assistance, contact support via chat with your account details
3. Once payment is processed, your account will be fully restored

### Proactive Prevention

To ensure uninterrupted service:

* Keep payment methods current in your Galaxy account
* Monitor the email address associated with your account
* Respond promptly to any payment notifications
* Consider setting a calendar reminder before your card expiration date