> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-legacy.galaxycloud.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Redeeming a Promotional Coupon Code

Got a promo code? Applying it to your account takes less than a minute.

||| Galaxy requires a valid payment method on file before a coupon can be activated. Make sure your billing info is set up before you enter the code.

1. **Go to Billing**
*In the left sidebar, click **Billing**. This opens your Billing page, where you can manage your payment method, view current usage, and apply promo codes.*

2. **Add a Payment Method**
*If you haven't added one yet, look for the **Billing & Payment Method** section and click **Update Billing**. Fill in your card details and save.*

3. Enter Your Coupon Code
*Scroll down to the **Coupon Code** section. Type your code into the field and click **Apply**. That's it, your discount is now active.*

![](https://storage.crisp.chat/users/helpdesk/website/-/2/7/3/b/273b1dc6f4f43800/add-coupon_ncttek.png)
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## Common Questions

**Q: Where can I check if my coupon is active?**
A: Click **Manage Coupon** on the Billing page. You'll see a table with all redeemed codes, their current state (active or inactive), and the redemption date.

**Q: Why can't I apply a coupon without a payment method?**
A: Galaxy uses your payment method to handle any charges after the coupon credit runs out. It needs to be on file before the code can be activated.

**Q: My coupon isn't working. What should I do?**
A: Double-check that you've added a valid payment method first. If everything looks right and the code still won't apply, reach out to our support team through the chat widget in the dashboard.